CQ777 Privacy Policy – How We Protect Your Data

01Introduction

This Privacy Policy applies to all players who register or use the CQ777 platform — including the website, mobile app, casino, live casino, sportsbook and any related services. "CQ777", "we", "us" and "our" refer to the CQ777 platform and its operating team. "You" refers to any person who visits, registers for or uses the platform.

We take your privacy seriously. The information in this document is written in plain language so you can understand exactly how your data is handled. If anything here is unclear, please get in touch with our support team via live chat and we will be happy to explain.

By creating an account or using the CQ777 platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your information as described here. This policy should be read alongside our Terms and Conditions.

02Data We Collect

We collect personal data through the registration process, your use of the platform, payment transactions and through automated technical means such as cookies. The categories of data we collect are set out below.

We do not collect sensitive personal data such as religious beliefs, ethnicity or political views. We collect only what is necessary for account operation, payment processing and platform security.

03How We Use Your Data

Your personal data is used solely for the purposes connected with operating your CQ777 account and delivering the platform's services to you. Specifically, we use your data to:

• Create and manage your account, including verifying your identity and age at registration.
• Process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods .
• Verify your identity and payment methods when you request a withdrawal.
• Detect and prevent fraud, money laundering, account sharing and other security threats.
• Provide customer support and respond to your queries or disputes.
• Administer bonuses, promotions and your VIP programme benefits.
• Send you account-related notifications such as deposit confirmations, withdrawal updates and security alerts.
• Comply with our internal responsible gaming obligations — for example, monitoring for problem gambling indicators and enforcing self-exclusion requests.
• Improve the platform through analysis of aggregated, anonymised usage patterns.

04Payment Data & PKR Transactions

CQ777 processes all player transactions in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank account or a card, certain payment reference data is collected and retained as part of the transaction record.

• Full payment card numbers are never stored on CQ777 systems. Card transactions are handled by our payment processing partners using industry-standard encryption.
• Mobile wallet references (such as your JazzCash or Easypaisa transaction ID) are stored to reconcile transactions and support dispute resolution.
• Bank account details provided for withdrawals are stored in encrypted form and are used only for processing your withdrawal to the correct account.
• Transaction history — including deposit amounts, dates and payment methods — is retained as part of your account record for security and audit purposes.
• We do not share your payment details with any party other than the payment processor required to complete your transaction.

All payment data is stored on secured, encrypted servers. Access to payment records is restricted to authorised CQ777 personnel on a need-to-know basis only.

05Cookies & Tracking Technologies

CQ777 uses cookies and similar technologies to keep the platform running smoothly, remember your preferences and understand how players use the site. Here is a straightforward breakdown of the cookies we use:

• Essential Cookies: Required for the platform to function. These handle your login session, security tokens and cashier functionality. You cannot opt out of these without stopping your use of the platform.
• Preference Cookies: Remember your settings such as language preferences and display options so you do not have to re-enter them on each visit.
• Analytics Cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, where players drop off and how long sessions last. This data is used in aggregate and cannot be traced back to an individual player.
• Security Cookies: Help us identify suspicious login attempts, detect bots and protect accounts from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features such as remembered preferences may not function as expected.

06Data Sharing & Third Parties

CQ777 does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. We share data with third parties only in the following circumstances:

• Payment Processors: Your payment reference data is shared with payment processors (such as JazzCash, Easypaisa or bank networks) to the extent necessary to complete your transaction.
• Game Suppliers: When you play a casino game, the game supplier's software may process your gameplay data to determine outcomes. Game suppliers operate under strict data processing agreements with CQ777.
• Identity Verification Services: If we use a third-party KYC provider to verify your identity documents, your identity data is shared with that provider under a data processing agreement that restricts further use.
• Fraud Prevention: In cases of suspected fraud or money laundering, we may share relevant account data with specialist fraud prevention services or cooperate with investigations where legally required.
• Legal Requirements: We may disclose your data if required to do so by a valid legal process, court order or enforceable regulatory demand.

07Data Retention

We retain your personal data for as long as your account is active and for a period after account closure as required for legal, audit and security purposes. The general retention principles we follow are:

• Account data (name, contact details, identity documents) is retained for the duration of your account plus a minimum of five years after account closure.
• Transaction records (deposit and withdrawal history) are retained for a minimum of five years to support financial reconciliation and fraud investigation.
• Support communications are retained for up to three years from the date of the interaction.
• Analytics data is retained in anonymised, aggregated form indefinitely for platform improvement purposes. This data cannot be linked back to your individual account.
• Data related to self-exclusion requests is retained for the duration of the exclusion period and for a further period to prevent re-registration.

When data reaches the end of its retention period, it is securely deleted or permanently anonymised. You may request early deletion of certain categories of data — see your rights in Section 9.

08Data Security

Protecting your data is a core part of how CQ777 operates. We implement a range of technical and organisational security measures to keep your personal information safe.

• All data transmitted between your device and CQ777 servers is encrypted using TLS (Transport Layer Security) protocols.
• Account passwords are stored using one-way hashing algorithms. CQ777 staff cannot view your plain-text password.
• Access to player data within CQ777 is restricted on a role-based basis. Only personnel who require access to perform their specific job function can view personal data.
• Our servers and databases are protected by firewalls, intrusion detection systems and regular security audits.
• Suspicious login activity triggers automatic account alerts and may trigger a temporary account lock pending verification.

09Your Rights

As a CQ777 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email.

10Children's Privacy

CQ777 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 18. Age verification checks are carried out at the point of registration and may be repeated at any point during an account's lifetime.

If you have reason to believe that a person under 18 has registered an account on CQ777, please contact our support team immediately. Any account identified as belonging to an underage user will be closed immediately and all associated data will be reviewed in line with our data retention obligations.

Parents and guardians who are concerned about underage access to online gaming platforms can use parental control tools available on most mobile devices and internet service providers to restrict access to gaming websites.

11Changes to This Privacy Policy

CQ777 may update this Privacy Policy from time to time to reflect changes in the platform, the services we offer or applicable data protection practices. When material changes are made, we will notify active players via email or an in-platform notification.

The effective date of the current version is displayed at the top of this page and in the hero section above. We encourage you to review this page periodically. Continued use of the platform after notice of changes constitutes your acceptance of the updated Privacy Policy.

12Contact & Privacy Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data is being handled, please contact our support team. We are available 24/7 via live chat on the platform and aim to respond to all email privacy queries within 48 hours on business days.

Our support team contact details are displayed in the footer of this page. When contacting us about a privacy matter, please include your registered account email address and a brief description of your query so we can assist you as quickly as possible.